Exchanges & Returns

Returning goods

Are you not satisfied with your purchase? Then you can return the item within 30 days after delivery in its original condition (with track & trace). As soon as we have received the item, we will refund the purchase price. All returns must be registered via our customer service.

I received a defective item:

In case of a defective item, please contact our customer service immediately and include the following:

- Your order number

- Which item is damaged

- A description of the problem

- Photo evidence

Did your package arrive damaged? Please take a photo and send it to our customer service within 7 days of delivery. Without proof of damage via our customer service, we cannot arrange a refund, credit note or replacement. If the customer's request is approved, the customer will receive the originally ordered item at his or her home address.

I received the wrong item:

If you receive an incorrect item, please contact our customer service immediately and provide the following information:

- Your order number

- The name of the item you did not receive

- The name of the item you did receive

- A photo of the item received

Exchange:

Unfortunately, exchanging is not possible. If you want a different product, return the current item and place a new order.

For defective products:

Did your item arrive damaged or defective? Then the return shipping is free. Contact us to receive a shipping label.

If you want to return an item:

If you have ordered the wrong product, chosen the wrong size or changed your mind, the return costs are at your own expense.

Return address
2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang, China

Customer Service
contact@vitaldry.nl

If you have any questions, please do not hesitate to contact our customer service.