Privacy policy
We at Vital Dry are responsible for the processing of personal data as reflected in this privacy statement. We will process and use your data in a secure manner, in full compliance with the General Data Protection Regulation. For questions about your privacy, you may contact contact@vitaldry.nl
Article 1 - Corporate identity
Vital Dry is located at:
Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM
E-mail: contact@vitaldry.nl
Phone: +31 26 234 0900
Contact Us Page
Customer service opening hours:
Monday to Friday: 08:00 to 17:00.
Saturday and Sunday: 10:00 to 18:00.
We will respond to your request within 24 hours
Vital Dry respects your privacy. Your email address is completely secure. We do not sell or rent your personal information we collect (such as your email address, name and other details) to third parties without your consent. We will only collect, store and use your personal information to customise the content, services and advertising we provide to you based on your preferences and interests.
Article 2 - Purchase of goods
Payment: When you purchase goods through the Vital Dry, you must provide to v information about your credit card or other payment method. You represent and warrant to Vital Dry that this information is true and that you are authorised to use the payment method. You are responsible for all taxes related to your purchase of goods through the Service.
Loss and cancellation: Title and risk of loss for all goods ordered by you pass to you upon our delivery to the carrier. We reserve the right to cancel orders for goods for any reason.
Article 3 - Protecting you
Vital Dry is owned and operated by Vital Dry. Vital Dry("Vital Dry", "we", "us", "our") is committed to protecting your privacy. At Vital Dry, we never share our customers' information with third parties. We use the information you give us to respond to your queries, customise future purchases for you, improve our business and communicate with you. We are always trying to personalise and continuously improve your Vital Dry shopping experience.
Your use of the Website is subject to this Privacy Policy (the "Policy") and the Website Terms of Use ("Terms"). In this Policy, a capitalised word/term is defined in the Terms or elsewhere in this Policy.
Our Policy explains what information we collect on the Website, how we use and/or disclose that information and how it is maintained by us. By using this Website, you indicate your acceptance of this Policy. If you do not agree to all or part of the terms of this policy, you should not use this website. Please note that this policy applies only to information collected on the Website and not to information collected or obtained through other methods or sources.
Our policy ensures that any information you provide to us remains private and secure. To reassure you, we provide details below about the information you provide to us and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we keep is accurate and up-to-date. You can check the information we hold about you by contacting us (an administration fee may be charged for this). If you find any inaccuracies, we will delete or correct it immediately.
Article 4 - Personally Identifiable Information - Collection of PII we collect
We collect personally identifiable information ("PII") voluntarily provided during registration or in response to specific requests for information explicitly presented to you.
We may also collect your Internet Protocol ("IP") address to diagnose problems with our server and to administer this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a particular session and to collect broad demographic information.
During your use of the website, we may ask you for your e-mail address. To purchase vouchers, you may be asked to provide some or all of the following personal information: First and last name, postal address, email address, date of birth, telephone number and details of a payment mechanism, e.g. credit card details .
Article 5 - Use and disclosure of PII
All personal data is held in accordance with the Data Protection Act 1998 and other applicable data protection laws.
We use personal data to provide you with information about Vital Dry, to properly provide you with the Service and to sell ourselves to you. It is our policy not to sell or share PII with third-party organisations (outside our group companies) unless we need to do so for fraud prevention and detection purposes. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.
However, we may share your personal data with our agents and subcontractors to help us use your data in accordance with this policy. For example, we may engage third parties to provide us with marketing or customer service support, or send the data to a credit card provider to process a payment.
We also always reserve the right to release PII in order to:
(a) Comply with applicable legislation;
(b) To respond to government requests (or requests from statutory, state, quasi-governmental, local or internet protection authorities of any kind);
(c) comply with all applicable legal processes or procedures;
(d) protect our rights or property, this website and/or other users of this website.
Please note that we may send your information internationally as part of the sharing of PII as mentioned above, including to countries outside the European Economic Area. Some locations outside the EEA may not have adequate data protection laws at all or offer other levels of protection for personal data that are not as high as in Germany. By providing PII to us, you acknowledge that if we have used your information in the manner described in this policy, we are not responsible for the use of your information by third parties who receive and process your information.
Article 6 - Cookies
We use "cookies", a technology to store data on your computer by using your browser's functionality. Many websites do this because cookies allow the website publisher to do useful things, such as find out whether the computer (and probably the user) has visited the website before. You can usually change your browser to prevent the use of cookies - but if you do this, the service (and the website) may not work properly. The information stored in the cookie is used to identify you. This enables us to provide an efficient service and track visitor behaviour patterns on the website.
In addition, third-party advertisers or ad servers may set or recognise a unique cookie in your browser during the serving of advertisements on this website (if applicable). The use of cookies by such third-party advertisers or ad servers is not governed by this Policy, but by their own respective privacy policies. (Please note that use of the Website is not intended for or directed at children under 18 years of age).
Article 7 - E-mails
We may send you e-mails for the following purposes:
As part of the Service. For example, we send (or may send) emails to you in some of the following example circumstances:
- After registration, to provide you with your account details;
- As reminder e-mails about the services we offer (especially if you haven't used them yet or haven't used them in a while);
- To send you requested information or vouchers;
- As newsletter;
- As promotional emails;
- To offer you related services from Vital Dry;
However, with regard to marketing or promotional emails we send, we will always offer you the option to unsubscribe (or unsubscribe) in the future.
Article 8 - Security and storage
The personal data we hold is stored securely on our systems in accordance with our internal security policy and the law. We retain data for 3 years after it was last accessed or used by us.
With respect to information transmitted between the Website and/or users, we take reasonable precautions to protect such information, but we may not be able to prevent unauthorised access to such information by third parties or the inadvertent disclosure of such information during transmission. Users acknowledge this risk when communicating with the Website.
Article 9 - Transfer under certain circumstances
In the event of sale, merger, consolidation, change of control, transfer of substantial assets, reorganisation or liquidation or Vital Dry, we may, at our sole discretion, transfer, sell or assign information collected on and through this Website (including, but not limited to, PII and other information) to one or more relevant third parties.
Article 10 - Customer service
If you have any questions, concerns or wish to request access to your personal information held by Vital Dry, please feel free to contact us.
Article 11 - Disclaimer
When purchasing products on this website, the customer acknowledges and accepts that payment for the products will be transferred to payment systems operated by third parties. The customer's basic financial information may be shared with the third-party payment systems and their implementing/controlling entity.
All information received by the third-party payment systems and their operating/controlling entity will be managed in accordance with their privacy policy and terms and conditions, which can be found HERE. The Customer waives all rights to take legal action against the third-party payment systems operated by the Website Operator and their operating/controlling entity regarding the entity's ability to receive payment for the operation of the Website in relation to products provided by the Website Operator as a result of payment from the Website.
Article 12 - Changes to this policy
Please note that this policy forms part of the terms of use of this website and forms part of the agreement between you and us. We may change all or part of this policy from time to time at our sole discretion. Any changes to this policy will take effect immediately after the revised policy is posted on the site. Depending on the nature of the change, we may post notice of the change: (a) on the home page of the Website or (b) by email if we have your email address. In either case, however, you will be deemed to have agreed to such changes by continuing to use the Website after the changes. If you do not agree to the terms of this Policy, as amended from time to time, in whole or in part, you should discontinue your use of the Website.
Article 13 - Property rights of the Vital Dry service
Content of the Service, Software and Trademarks: You may only use the Vital Dry Service to conduct business transactions with Vital Dry. You may not use automated technology to scrape, mine or harvest information from the Vital Dry Service or otherwise access the pages of the Vital Dry Service for any unauthorised purpose. If the Vital Dry Service prevents you from accessing the Vital Dry Service (including by blocking your IP address), you agree not to take any action to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Vital Dry Service is owned by Vital Dry, our affiliates and our partners (the "Software"). You agree not to copy, modify, create derivative works, reverse engineer, assemble or otherwise attempt to discover the source code, sell, assign, sublicense or otherwise transfer any rights to the Software.
The Vital Dry Service may contain images, graphics, fonts and other content or features ("Service Content") that are protected by intellectual property rights and laws.Unless expressly permitted by Vital Dry, you agree not to modify, copy, frame, rent, lease, loan, sell, distribute or create derivative works based on the Vital Dry Service or Service Content in whole or in part.Any use of the Vital Dry Service or Service Content not expressly authorised herein is strictly prohibited.All rights not expressly granted herein are reserved by Vital Dry.
The Vital Dry a name and logos are trademarks and service marks of Vital Dry (collectively, the "Vital Dry Marks"). Other company, product and service names and logos used and displayed through the Vital Dry Service may be trademarks or service marks of their respective owners, who may or may not endorse Vital Dry or be affiliated or associated with Vital Dry. Nothing contained in these Terms of Use or the Vital Dry Service shall be construed as granting, by implication, estoppel or otherwise, any licence or right to use any of the Vital Dry trademarks displayed on the Vital Dry Service without our prior written consent. Any goodwill arising from the use of Vital Dry trademarks will inure exclusively to the benefit of Vital Dry.
Third Party Materials: In no event shall Vital Dry be liable in any way for any content or materials provided by third parties (including Users), including, without limitation, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of such content or materials. To the extent permitted by applicable law, the third party providers of such content and materials are express and intended third party beneficiaries of these Terms of Use with respect to their content and materials.
Vital Dry may preserve Content and may also release Content if required to do so by law or if Vital Dry believes in good faith that such preservation or release is reasonably necessary to (a) comply with legal process, applicable law or governmental requests; (b) enforce these Terms of Use; (c) respond to claims that certain Content violates the rights of third parties; or (d) protect the rights, property or personal safety of Vital Dry, its users or the public.