General Terms and Conditions

1. Introduction

1.1 These general terms and conditions apply to the use of our website or the purchase of products via our website.

1.2 The defined terms and interpretations of these Terms are set out in Section 26.

2. Acceptance

2.1 You represent and warrant that: (a) You are a natural person and at least 18 years of age; (b) You have the legal authority to enter into a legally binding contract with us; and (c) You are not prevented by any law or treaty from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these terms and conditions.

2.3 You represent and warrant that: (a) you have not been convicted of any computer or internet related offence; and (b) you have not previously been denied access to or products from our site.

2.4 We reserve the right to deny you access to our site if we deem this necessary or appropriate.

2.5 Placing an order means: (a) that you confirm and warrant that you have read these Terms in full; (b) that you offer to place the order solely in accordance with these Terms; (c) that you agree that any order confirmation will be based solely on these Terms; and (d) that you undertake to comply with these Terms.

2.6 If you do not agree with these terms, you may not use the site or order products.

2.7 You must expressly agree to these Terms in order to: (a) submit information through our website; or (b) purchase a product.

2.8 By visiting our website, purchasing products or agreeing to these terms: (a) you also agree to our privacy policy; and (b) you accept our acceptable use policy (see section 12).

2.9 We recommend that you print a copy of these terms and conditions for future reference.

2.10 If you do not agree with these terms, you may not place an order or communicate with us.

3. Personal use

You confirm that you are using the Website only to purchase products for your own personal, non-commercial use and not on behalf of any other person.

4. Prices

4.1 The prices stated on our website include shipping costs, but exclude taxes, import duties and other government levies (“excluding customs and VAT”).

4.2 All duties or declarations related to import are your responsibility. Any additional costs, including import duties or VAT, are the responsibility of the customer. Goods are shipped from a non-EU country (China) and are always shipped "excluding customs and VAT". The buyer is the formal importer and responsible for compliance with the legislation in the importing country.

4.3 We do our best to display correct information and prices on our site. However, errors can occur. In that case, we will contact you to confirm your order at the correct price or cancel it. No response? Then we will cancel and you will receive a full refund. Do you confirm again? Then we will adjust the price and process the delivery.

4.4 We are not obliged to deliver an order if the price is displayed incorrectly, even after an order confirmation.

4.5 Prices may change, but this will not affect previously confirmed orders.

5. Placing an order

5.1 Orders are subject to stock. If there is sufficient stock, you will receive a confirmation. In case of shortages or delivery problems, we will inform you and refund the amount.

5.2 The agreement will only be concluded after an order confirmation and will only apply to the products in that confirmation.

5.3 Orders with multiple products may be delivered in parts.

5.4 We reserve the right to remove any products or content from the site without liability.

5.5 We reserve the right to refuse orders even after confirmation. We are not liable for cancellations.

5.6 In case of cancellation after payment, the full amount will be refunded.

6. Payment

6.1 You can pay via the payment methods on our site.

6.2 You can also pay (partially) with a promotional voucher, only valid during checkout.

6.3 We may use payment processors. You agree that we share information with them, including personal data.

6.4 We are not a regulated payment institution and are not liable for failures at payment processors.

6.5 You are responsible for providing correct and complete payment information. You confirm: (a) that the payment method used is yours; (b) that you are the rightful owner of the voucher (if applicable); (c) that you have sufficient funds or credit.

6.6 We are not liable for unauthorized use of your payment card. We may report fraud to authorities.

6.7 You may not: (a) make or attempt chargebacks; (b) reverse payments.

6.8 You indemnify us against costs and damages in the event of chargebacks or cancellations.

7. Delivery

7.1 We deliver to the specified address.

7.2 We will show an expected delivery date at checkout.

7.3 In case of delay we will contact you, but we are not liable for consequential damages.

7.4 Some locations we cannot deliver to, we will inform you and offer an alternative or cancellation.

7.5 Risk passes to you upon delivery, unless you delay delivery.

7.6 Are you unable to deliver? We will then leave a message for redelivery or collection instructions.

7.7 If you delay your delivery unreasonably or refuse it, we will charge additional costs.

7.8 Goods will be shipped within 2-5 days after payment. Expected delivery time: 5-8 working days, maximum 4 weeks. The manufacturer ships directly.

7.9 All import costs are for the customer. Our products are always shipped "excluding customs and VAT". Please check with our customer service in advance whether duties apply. The buyer is responsible for compliance with laws and regulations when importing.

8. Cancellation or modification of orders

8.1 You can cancel or change your order by emailing us.

8.2 If the order is already packed or in transit, cancellation is no longer possible. Return the product as soon as you receive it. Refunds are only possible 16 weeks after receipt of the original order.

8.3 Due to automation we start processing immediately. Only within 24 hours after ordering you can cancel free of charge.

9. Defective products

9.1 Products are standard and not tailored to specific requirements.

9.2 All descriptions and images are for information purposes only and without warranties.

9.3 Images may differ slightly from the actual product.

9.4 Received a defect? Email us with a photo and product information.

9.5 Returns according to the return conditions in section 10.

9.6 We will assess the product upon receipt.

9.7 You will receive confirmation if we find the product defective.

9.8 In case of defect, we will deliver a replacement product or refund the amount + return costs, using the same payment method.

9.9 Not defective? Then no compensation. We can deduct reasonable processing costs.

10. Returns and refunds

10.1 The returns policy forms part of these terms and conditions.

10.2 Not satisfied? Email us within 30 days and return the item.

10.3 The customer bears the return costs.

10.4 We must have received the item for a refund.

10.5 The item must be returned unused and in its original condition. Otherwise we can refuse it.

10.6 The processing time depends on your order.

10.7 If your return is approved, you will receive a message and we will refund you via the original payment method.

10.8 The revocation is only completed after receipt of the article.

10.9 Our goods come from Asia. In case of delay, you can still return after receipt. For fast processing we ask for a shipping receipt. Refund can be done at the earliest 16 weeks after ordering.

11. Vouchers

11.1 You can use promotional vouchers or discounts when paying on the website.

11.2 Enter the discount code at checkout.

11.3 The discount amount will be deducted from the total amount of your order.

11.4 You can only use one voucher or discount per order.

11.5 Vouchers have no interest or cash value.

11.6 Is your voucher not sufficient? Pay the remaining amount with another payment method.

11.7 If you return an order with a voucher, you will not get the voucher amount back. The paid part will.

12. Permitted Use

12.1 You may not: (a) damage the Site or undermine its performance; (b) use the Site for any illegal or harmful purpose; (c) distribute viruses, malware or other harmful software; (d) engage in automated data scraping without permission; (e) access the Site using bots or other automation; (f) ignore our robots.txt; (g) use collected data for marketing purposes; (h) contact people using the collected data; (i) control unauthorized devices through the Site; (j) engage in hacking or disruptive network activity; (k) disassemble or reverse engineer source code; (l) create competitive products or comparison studies; (m) sell or transfer access to third parties; (o) make the Site available over a private network; (p) modify or republish content without permission; (q) violate any applicable law; (r) place unauthorized or fraudulent orders.

12.2 You are liable for any damage or costs caused by prohibited actions.

12.3 Report to us immediately if you are aware of any prohibited behavior. Cooperate with any investigation.

12.4 Information you provide through the Site must: (a) be accurate and complete; (b) comply with all laws and regulations; (c) not infringe the rights of third parties; (d) not be offensive, misleading or illegal.

12.5 Provide requested documents for verification immediately.

12.6 You are responsible for compliance with applicable laws when using the Website.

12.7 Please email us if you notice any inappropriate content or activity on our site.

13. Links to the website

13.1 Links to other websites are purely informative and not a recommendation.

13.2 We have no control over the content of linked websites.

13.3 You may link to our home page provided that you do so in a fair and legal manner.

13.4 You may not establish a link that suggests an association with us.

13.5 You may not establish a link from a site that is not owned by you.

13.6 You may not embed our site in other websites.

13.7 We reserve the right to withdraw linking permission.

13.8 The website you link to must comply with our terms of use.

13.9 Please request prior approval for links that do not comply with this.

14. Intellectual property rights

14.1 The code, structure and organization of the Website are protected by intellectual property rights.

14.2 We are the owner or the licensee of all intellectual property rights in our website, and in the content and materials published on it. Those works are protected by laws and treaties around the world. All rights are reserved.

14.3 You may use the Website and its entire content solely for your personal, non-commercial use, and in accordance with these terms. The content also includes information about the Products.

14.4 You agree to notify us of any suspected infringements of our intellectual property rights.

14.5 You may not use our trade marks without our prior written permission unless they are reproduced exactly as part of material you use in accordance with paragraph 13.

15. Data protection

15.1 Our Privacy Policy forms part of these Terms and Conditions and sets out the basis for your access to and use of Our Site.

15.2 We use cookies on our website. By accepting these terms, you also agree to our use of cookies. See our privacy policy for more information.

15.3 If you provide us with personal data, we will process it in accordance with your instructions and we will take appropriate security measures against unauthorized access, loss or damage.

15.4 Unless otherwise agreed, documents and information relating to the sale of products may be shared within our team and may be accessible to our employees or representatives.

16. Viruses

16.1 We do not guarantee that our website will be secure or free from viruses or bugs.

16.2 You are responsible for a secure configuration of your IT systems. Use your own antivirus software.

16.3 You may not misuse our website by introducing viruses or other malicious software.

16.4 You must not attempt to gain unauthorised access to our website, servers or databases.

16.5 You must not conduct any attacks on our website, such as denial-of-service attacks.

16.6 In the event of a breach of these provisions, your right to use the website will cease immediately. We may report this to the authorities if required by law.

17. Liability

17.1 Subject to section 17.13, we will not be liable for any loss or damage resulting from: (a) third party or user content; (b) our own content, including its accuracy or completeness; (c) products, including specifications or fitness for a particular purpose; (d) reliance on information contained on our website or terms and conditions; (e) unavailability or disruption of the website; (f) delays caused by force majeure such as power failures, strikes, illness or terrorism.

17.2 We are not liable for loss of profits, missed opportunities or other indirect damage, even if this was foreseeable.

17.3 Our liability is limited to the greater of US$1,000 or five times the amount paid for the relevant product, less any outstanding debts.

17.4 Claims must be submitted within one year.

17.5 You cannot bring any personal claim against our employees or representatives.

17.6 All implied warranties or conditions are excluded to the fullest extent permitted by law.

17.7 Liability only applies to acts or omissions, even if they are related to other comparable situations.

17.8 These restrictions apply collectively to you and any third party.

17.9 There are no separate liability limits per group member or represented party.

17.10 In the event of shared liability, we are only responsible for our own part.

17.11 Our liability will be reduced if another party is partly liable.

17.12 The inability to address others does not limit our exclusion.

17.13 The limitations do not apply to: (a) death or personal injury caused by our negligence; (b) fraud or gross negligence; (c) statutory liabilities which cannot be limited; (d) minimum amounts required by law.

17.14 This is an exhaustive list of remedies under these terms and conditions.

18. Indemnification

18.1 You shall indemnify us against all claims or expenses arising out of: (a) a material breach of these terms; (b) fraud, negligence or misconduct; (c) your use of the website.

18.2 You will reimburse us for reasonable costs incurred in handling your liability.

19. Force Majeure

19.1 If a force majeure situation lasts longer than a week, we may terminate the conditions immediately and you will only receive a refund for products paid for but not delivered.

19.2 We determine at our own discretion how we deal with force majeure in order to meet our obligations.