Frequently asked questions

How nice that you are trying to get in touch with us! Do you have a question about your package? Then read our FAQ first, as it consists of the most frequently asked questions. Can't find your answer? Then you can always contact us.

1. Where is my package?
After placing your order, it takes on average 1-2 working days to process your order and 4-6 working days for your order to be delivered, provided you ordered before 17:00. If these days have passed, please contact our customer service team.

2. Where can I find my track & trace code?
Once your order has been dispatched, you will automatically receive a Track & Trace code. Also check your spam, sometimes our e-mails end up there. Please note that it may take a while before your Track & Trace link becomes active.

3. How to track my order?
You can track your order with your Track & Trace number that you have received via e-mail. Fill in the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.

4. I am not satisfied with my package
Check our Exchanges & Returns page to return your package.

Of course, if you cannot find the answer to your question, you can always contact us:

Company Name: APEX VENTURES GLOBAL LTD
Company number: 16067766
Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM
Phone: +31 26 234 0900
Contact Us Page

Customer service opening hours:
Monday to Friday: 08:00 to 17:00.
Saturday and Sunday: 10:00 to 18:00.

We will respond to your request within 24 hours.