Frequently Asked Questions
How nice that you are trying to contact us! Do you have a question about your package? Then read our FAQ first, because it consists of the most frequently asked questions. Can't find your answer? Then you can always contact us.
1. Where is my package?
After placing your order, it takes an average of 1-2 business days to process your order and 4-6 business days for your order to be delivered, provided you have ordered before 5:00 PM. If these days have passed, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our emails end up there. Please note that it may take a while before your Track & Trace link becomes active.
3. How can I track my order?
You can track your order with your Track & Trace number that you received by email. Fill in Track & Trace number on our Track & Trace number page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package
Please visit our Exchanges & Returns page to return your package.
If you can't find the answer to your question, you can always contact us:
Company name: RDV Beheer BV
Chamber of Commerce number: 86420380
Address: Trasmolenlaan 12, 3447 GZ Woerden, Utrecht, Netherlands
Phone: +31 26 234 0900
Contact Page
Customer service opening hours:
Monday to Friday: 08:00 to 17:00